4/20/2023 0 Comments Zcloud emblemsMonitors are recorded using a client application installed on agent desktops. Trigger recordings on call events or via API commands. Record any number of monitors in any configuration. Conversion to appropriate formats still happen and playback functions exactly the same. If you already have a recording system API commands can be used to create interactions and upload files. For example, if you only use playback then only the mp3 will be kept.Ĭalls do not have to be recorded directly. These are then converted into wav and mp3 for playback and integration use. A file per channel can be useful for playback, interaction graphics, as well as analytic engines such as speech.Ĭalls are recorded directly from their streams as RTP files. Typically this is a channel for the agent and a channel for the customer, but it is not restricted to just two. If extra security is needed or a VPN is not desirable, SRTP can also be used.Įach channel is recorded as a separate file. Just about any system that uses SIP and RTP can be recorded. RTP traffic is also used for audio recording. RTP traffic is then recorded for the audio.Įvents and metadata are gathered using a Cisco SIP Trunk. Metadata and call events are monitored through a Genesys T-Server. Another available option is to use Avaya CVLAN to watch for call events and setup port mirroring directly to a server for audio recording. Avaya TSAPI can be used to gather metadata and monitor call events and DMCC can be used to record audio. Recording can be handled using two different methods. Recordings continue even during network outages and are uploaded as soon as connections are reestablished. The recording solution can be hosted on servers at your organization or traffic can be directed through a VPN tunnel to be recorded on our servers. The audio recording solution can monitor and record off of a number of common telephony platforms as well as any VoIP system or any audio streams using SIP and RTP. Integrated with Avaya, Genesys, Cisco, or any VoIP system. descr: 3/2 Soi7 Sirimungkalajan, Suthep Chiangmai, 50200 country: TH org: ORG-NC7-AP admin-c: NCA7-AP tech-c: NCA7-AP mnt-by: MAINT-NETPLAY-TH mnt-routes: MAINT-NETPLAY-TH mnt-irt: IRT-NETPLAY-TH last-modified: source: APNIC irt: IRT-NETPLAY-TH address: 110/77, Phirom Ville, Soi Thian Thale 20, Bang Khun Thian-Chai Thale Rd.,, Samae Dam Sub-district e-mail: abuse-mailbox: abuse-mailbox: admin-c: NCA7-AP tech-c: NCA7-AP auth: # Filtered mnt-by: MAINT-NETPLAY-TH last-modified: source: APNIC organisation: ORG-NC7-AP org-name: NetPlay Co.,Ltd country: TH address: 110/77, Phirom Ville, address: Soi Thian Thale 20, address: Bang Khun Thian-Chai Thale Rd.,, Samae Dam Sub-district phone: +66896759929 e-mail: mnt-ref: APNIC-HM mnt-by: APNIC-HM last-modified: source: APNIC role: NetPlay CoLtd administrator address: 110/77, Phirom Ville, Soi Thian Thale 20, Bang Khun Thian-Chai Thale Rd.,, Samae Dam Sub-district country: TH phone: +66896759929 fax-no: +66896759929 e-mail: admin-c: NCA7-AP tech-c: NCA7-AP nic-hdl: NCA7-AP mnt-by: MAINT-NETPLAY-TH last-modified: source: APNIC % Information related to 'AS137530 - AS138553' as-block: AS137530 - AS138553 descr: APNIC ASN block remarks: These AS numbers are further assigned by APNIC remarks: to APNIC members and end-users in the APNIC region admin-c: HM20-AP tech-c: HM20-AP mnt-by: APNIC-HM mnt-lower: APNIC-HM last-modified: source: APNIC role: APNIC Hostmaster address: 6 Cordelia Street address: South Brisbane address: QLD 4101 country: AU phone: +61 7 3858 3100 fax-no: +61 7 3858 3199 e-mail: admin-c: AMS11-AP tech-c: AH256-AP nic-hdl: HM20-AP remarks: Administrator for APNIC notify: mnt-by: MAINT-APNIC-AP last-modified: source: IDNIC % This query was served by the APNIC Whois Service version 1.88.Record audio through your telephony platform or upload directly via APIs. % % Whois data copyright terms % Information related to 'AS137530 - AS138553' as-block: AS137530 - AS138553 descr: APNIC ASN block remarks: These AS numbers are further assigned by APNIC remarks: to APNIC members and end-users in the APNIC region admin-c: HM20-AP tech-c: HM20-AP mnt-by: APNIC-HM mnt-lower: APNIC-HM last-modified: source: APNIC role: APNIC Hostmaster address: 6 Cordelia Street address: South Brisbane address: QLD 4101 country: AU phone: +61 7 3858 3100 fax-no: +61 7 3858 3199 e-mail: admin-c: AMS11-AP tech-c: AH256-AP nic-hdl: HM20-AP remarks: Administrator for APNIC notify: mnt-by: MAINT-APNIC-AP last-modified: source: APNIC % Information related to 'AS138156' % Abuse contacts for 'AS138156' are aut-num: AS138156 as-name: CSNE-NETPLAY-AS descr: CSNE Co., Ltd.
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